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Velocity Payment Services

Client Support Services


Supporting your business

Our client support services provide your business with the proper support that is needed when processing payments.


Account Support

  • Answer questions about your account, statements, settlements, etc.
  • Toll free account support
  • Online access to account information & reporting
  • Chargeback protection
  • Support available 24 hours a day, 7 days a week
  • Re-order supplies for equipment
  • Multi-language support


Technical Support

  • Quick Reference Guides for your equipment
  • Equipment troubleshooting and support
  • Equipment replacement options available - replace faulty equipment
  • Connectivity issues for payment network
  • Toll free technical support
  • Support available 24 hours a day, 7 days a week
  • Multi-language support